Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships. Be everywhere your customers are and engage with them through advanced engagement tools and capabilities. Our Conversational Chatbots with AI empowers businesses for advanced customer engagements using various technologies like Automatic Speech Recognition, Natural Language Processing, Advanced Dialog Management, and Machine Learning.
Seamless Integration Across Industries
AI-powered platform orchestrates and personalizes multi-channel patient communication and supporting workflows to enhance the patient experience and drive outcomes for the healthcare providers. Redefines healthcare landscape in optimizing the healthcare ecosystem through AI-powered self-services that are simple and intuitive. Our pre-built skills combine conversational AI, healthcare domain expertise, and integrations to automate many of the healthcare challenges. Book, change or cancel appointments through an intelligent virtual assistant. Can integrate with healthcare systems backend billing, inventory, and insurance claims management systems.
From omnichannel engagements to boosting sales – enhance every bit about your consumer’s shopping experience. Provide the personalized service of a neighborhood store, at the scale of a multinational retailer, through the power of conversational commerce. Retail Chatbots To Offer Your Customers A Better Customer Service And Reduce Your Man-Hours Significantly, Maximize digital sales and enhance in-store experiences with Conversational AI and messaging. Using natural language, customers can place an order on the any of their desired platform, Chatbots also helps users check their order status, open tickets, and answer frequently asked questions.
Automate your education system, enhance your learning processes, increase students engagement, collect feedback and much more using Conversational AI. An Excellent Means To Revamp Your Current Teaching Model And Enhance The Overall Campus Experience For Your Students. We have created virtual student assistant for universities to automate school services and resources vastly more accessible for students. The Course Assistant answers student inquiries about their class, assignments, schedules and much more. Existing and prospective students can converse in natural language to immediately access school application forms, documents, or general information.
We provide comprehensive service desk automation solutions for enterprises in retail, insurance, technology, logistics, and transportation to reduce overall IT support costs and delight your internal customers. Powered by conversational AI with intelligent process automation, the Purplecloud platform provides the service desk automation tools critical to IT Service Desk, HR Service Desk, and Customer Support operations. Accelerate ticket resolution by letting employees log, escalate, and track incidents. The bot is able to address repeated concerns and guide employees to refer to help sources. Users can simply access it using natural language via voice or text.
From policy coverage inquiries to filing claims, and everything in between, customers think digital-first. Meet them where they are and upgrade the customer experience by integrating intelligent insurance chatbots into digital and voice channels for a self-service experience that increases member satisfaction and dramatically lowers operational costs. Our platform allows you to design your bots in alignment with your ongoing insurance business requirements. It also helps you customize bot responses specific to the queries. Power digital self-service across impacted member channels with prebuilt insurance workflow automations that can get your started in minutes.
The platform’s advanced natural language processing capabilities, banking specific AI models, and ability to integrate easily with the company’s core banking knowledge bases ensures that the virtual agent responds to queries intelligently and quickly. Our conversation AI platform is streamlining banking for millions of customers by instantly addressing their queries and facilitating transactions. Check balances on checking, saving, and other accounts as well as credit cards details.Get answers to frequently asked questions about the bank’s business, products and services COVID-19 related banking & financial inquires, ATM / Branch Locator.Get transaction information based on multiple criteria.